Leo Xiao
About Leo Xiao
Leo Xiao is a Division Manager at 中国平安, with a Master's Degree in Physics from Tohoku University. He has extensive experience in management consulting and insurance, having worked in various roles across multiple companies in Japan and China.
Current Role at 中国平安
Leo Xiao has been serving as a Division Manager at 中国平安 since 2019. In this role, he oversees various operational aspects of the organization, focusing on enhancing service delivery and customer engagement. His leadership has contributed to the strategic direction of the division, aligning with the company's goals in the insurance sector.
Previous Experience in Management Consulting
Prior to his current position, Leo Xiao held several roles in management consulting. He worked at 埃森哲 as a Management Consulting Manager from 2016 to 2019, specializing in the financial services and insurance sectors. He also served at PwC in a similar capacity for nine months in 2015, where he focused on providing strategic insights to clients in the insurance industry.
Education and Expertise in Physics
Leo Xiao holds a Master's Degree in Physics from Tohoku University, which he completed from 2005 to 2007. He also earned a Bachelor's Degree in Physics from 辽宁大学 between 1999 and 2003. His educational background in physics provides him with a strong analytical foundation, which he applies in his professional roles.
Achievements in Insurance Sector
Throughout his career, Leo Xiao has implemented significant improvements in the insurance sector. He achieved a 50% cost reduction and a 50% efficiency improvement by centralizing non-sales tasks. Additionally, he increased customer retention rates by 5% annually, contributing to a substantial increase in net insurance premiums through targeted strategies.
Consulting Roles in Insurance
Leo Xiao has extensive experience in consulting roles within the insurance industry. He worked as a Claim Adjuster at Tokio Marine & Nichido Fire Insurance from 2008 to 2010 and later as a Consultant at eBaoTech from 2010 to 2012. His work involved redefining customer segmentation and developing sales strategies based on persona analysis.