Patrick Jiang
About Patrick Jiang
Patrick Jiang serves as the Senior Customer Service Director for the Customer Solution Team in the Insurance Sector at Ping An Technology, where he has worked since 2013. He has extensive experience in sales force automation, call center planning, and IT solution design, having previously held positions at IBM and Oracle.
Work at PING
Patrick Jiang has served as the Senior Customer Service Director for the Customer Solution Team in the Insurance Sector at Ping An Technology since 2013. His role is based in Shanghai, China, where he has contributed to the company's customer service strategies for over 11 years. He is responsible for the overall IT solution design specifically tailored for the Insurance Sector, ensuring that customer needs are met through effective technological solutions.
Education and Expertise
Patrick Jiang holds a Bachelor of Science degree in Computer Science from Shanghai Jiao Tong University, where he studied from 1995 to 1999. His expertise includes Sales Force Automation and Call Center Planning and Implementation. He also passed the Siebel certified consultant exam in 2002, which highlights his proficiency in customer relationship management technologies.
Background
Before joining Ping An Technology, Patrick Jiang worked at IBM as a Managing Consultant from 1999 to 2011, accumulating 12 years of experience. He later transitioned to Oracle, where he served as a Consulting Solution Manager from 2011 to 2013 in Shanghai. His extensive background in consulting has equipped him with the skills necessary for CRM Planning and Product Design at Ping An Group.
Achievements
Throughout his career, Patrick Jiang has been involved in significant projects related to CRM Planning and Product Design for Ping An Group. His role at Ping An Technology includes overseeing the design of IT solutions that enhance customer service within the Insurance Sector, reflecting his commitment to improving customer experiences through technology.