Eric Bonnette
About Eric Bonnette
My attitude is always positive, my approach is always passionate, and my mantra is “Innovate to excite”. Throughout my career, I have built and led high-performing teams, including local and global resources in both established and startup environments that achieve remarkable results in customer satisfaction, revenue growth, and retention having helped companies prepare for and move through successful IPO's. My ability to cultivate enduring relationships, coupled with an expertise in handling complex challenges, and a proficiency in fostering consensus among core business units sets me apart. I have a proven track record in both startup and established environments, of envisioning and executing operational strategies to deliver optimal results. Vastly improving performance metrics such as CSAT, Churn, Net and Gross Retention, and NPS to ESAT, consistently achieving class-leading levels. A sought-after Subject Matter Expert with a reputation for turning around difficult client engagements. I embody a management style beyond simple organization and delegation, emphasizing pragmatism, true teamwork, problem-solving and fostering good communication. Dedicated at promoting a strong understanding of client perspective and technology throughout the organization and transcending to client engagements to ensure a meaningful customer experience.