Karen O'reilly
About Karen O'reilly
Karen O'Reilly serves as the EMEA Operations Manager at Pinger, where she oversees project management and learning and organization development. She has extensive experience in managing global projects, handling abuse issues, and supporting online communities.
Current Role at Pinger
Karen O'Reilly serves as the EMEA Operations Manager, Project Management, and Learning & Organisation Development Manager at Pinger. She has held this position since 2012, contributing to various EMEA and global projects from inception to release. Her responsibilities include managing relationships with the company's Third Party Administrator (TPA) to ensure smooth integration and process improvements. O'Reilly also oversees online communities and social networks on platforms like Facebook and Twitter, supporting users and addressing their needs.
Education and Professional Development
Karen O'Reilly has a diverse educational background. She studied Computer Programming at Dún Laoghaire Institute of Art, Design and Technology, earning a Bachelor of Science (B.Sc.) from 2002 to 2006. She also completed a Teachers’ Qualification ICTS at Dorset College from 2009 to 2010. In 2021, she enhanced her skills by obtaining a Professional Diploma in Project Management from UCD Professional Academy. O'Reilly has completed a PM Diploma to further support her capabilities in her current role.
Previous Work Experience
Before her tenure at Pinger, Karen O'Reilly accumulated significant experience in various roles. She worked at Airtricity as a Customer Service representative and later as an Operations Trainer from 2009 to 2012. O'Reilly also held a position at ESB in Asset Management from 2006 to 2008. Additionally, she worked at France Telecom / GOA as a Monitoring Technician and Datacentre Supervisor from 2008 to 2009. Her diverse roles have contributed to her expertise in operations and project management.
Project Management and Stakeholder Engagement
In her current role, Karen O'Reilly collaborates with senior stakeholders to produce regular and accurate management information data. This data is essential for monitoring performance and responding to customer demands. O'Reilly's experience includes handling global abuse issues and working with law enforcement officers to address them. She identifies training needs and creates documentation to support staff roles, updating and conducting training as necessary.
Team Development and Support Initiatives
Karen O'Reilly has demonstrated her leadership capabilities by creating a Customer Support Engineering Team as part of her role at Pinger. She focuses on identifying training needs within the organization and develops documentation to support staff roles. O'Reilly is responsible for updating training materials and conducting training sessions to ensure staff are well-equipped to meet their responsibilities.