Maggie Battaglia
About Maggie Battaglia
Maggie Battaglia serves as the Director of Customer Support at Pinger, a position she has held since 2020. With a background in customer support and a degree in Marketing from Ohio University, she has significantly contributed to enhancing service quality and user satisfaction.
Work at Pinger
Maggie Battaglia has been serving as the Director of Customer Support at Pinger since 2020. In this role, she has focused on enhancing service quality and efficiency within the customer support team. Prior to her current position, she worked as a Customer Support Manager at Pinger from 2013 to 2020, where she managed customer support operations for seven years. Additionally, she began her career at Pinger as a Customer Support Advocate from 2013 to 2016, contributing to the company's customer service initiatives during her time in San Jose.
Education and Expertise
Maggie Battaglia obtained a Bachelor of Business Administration (BBA) with a focus on Marketing from Ohio University, where she studied from 2009 to 2013. Her educational background has provided her with a strong foundation in business principles and marketing strategies, which she has applied throughout her career in customer support. Her expertise includes developing training programs, implementing data-driven approaches, and collaborating with product development teams.
Background
Before joining Pinger, Maggie Battaglia worked briefly at Trebnick Systems, Inc. as Inside Sales/Office Support in 2012. This role lasted for two months and took place in Springboro, Ohio. Her early experiences in customer support and sales have shaped her approach to customer service and team management.
Achievements
Maggie Battaglia has developed and implemented a comprehensive training program for Customer Support Advocates at Pinger, aimed at enhancing service quality. She has also collaborated with the product development team to integrate customer feedback into new product features, which has improved user satisfaction. Additionally, she initiated a customer feedback loop that significantly reduced response times and increased customer satisfaction scores. Her role in the transition of the customer support team from San Jose to Nashville was pivotal in ensuring a smooth relocation process.