Michael Mortimore
About Michael Mortimore
Michael Mortimore is an IT Automation Architect currently employed at Pinnacle Bank, where he focuses on enhancing technology convenience through automation. He has a diverse background in IT roles, including positions at Community Pharmacy, Inc., Best Buy, Geek Squad, and TEKsystems.
Current Role at Pinnacle Bank
Michael Mortimore currently serves as an IT Automation Architect at Pinnacle Bank, a position he has held since 2022. In this role, he focuses on implementing automation solutions that enhance the efficiency and convenience of technology for end-users. His expertise in automation aims to streamline processes, making technology more accessible and user-friendly.
Previous Experience in IT Support
Before joining Pinnacle Bank, Michael Mortimore gained extensive experience in IT support roles. He worked as an IT Support Specialist at Community Pharmacy, Inc. from 2018 to 2021, where he provided technical assistance and support. Prior to that, he was a Junior System Administrator at the same organization for 10 months in 2021. His background includes a position as a Systems Administrator at TEKsystems for 6 months in 2022 and as an Advanced Repair Agent at Geek Squad from 2016 to 2019.
Education and Expertise
Michael Mortimore studied at Iowa Western Community College, where he earned an Associate of Science degree in Network and System Administration from 2016 to 2020. His educational background provides a strong foundation for his career in IT, particularly in automation and system administration. He emphasizes the importance of soft skills in technical support, enhancing communication and understanding of user needs.
Career Development at Best Buy
Michael began his career in technology as a Computer Sales Associate at Best Buy from 2015 to 2016. This role allowed him to develop customer service skills and gain insights into consumer technology. His experience in retail technology sales contributed to his understanding of user needs and preferences, which he applies in his current automation-focused role.
Philosophy on Automation
Michael Mortimore believes that automation represents the future of technology. He actively seeks opportunities to simplify and streamline processes, making technology more convenient for users. His focus on automation reflects a commitment to enhancing user experiences and improving operational efficiency in IT environments.