Denise Caldwell
About Denise Caldwell
Denise Caldwell serves as a System Specialist I at Avenue Bank, where she has worked since 2013. She holds degrees in Business Administration and Commerce and has developed procedures to enhance IT support efficiency and compliance.
Work at Avenue Bank
Denise Caldwell has served as a System Specialist I at Avenue Bank since 2013. In this role, she operates within the Greater Nashville Area, TN, and has accumulated over 11 years of experience in the banking sector. Her responsibilities include managing hardware orders from vendors such as DELL and CDW, which has contributed to more efficient procurement processes. Additionally, she coordinates support calls with vendors during onsite visits to resolve technical issues effectively.
Education and Expertise
Denise Caldwell has a diverse educational background in business and administration. She studied at Texas A&M University–Central Texas from 2011 to 2013, where she focused on Business/Commerce. Prior to that, she earned an Associate’s Degree in Business Administration from Nashville State Technical Institute, studying from 1989 to 1995. She also attended Central Texas College from 2008 to 2011, where she pursued General Studies in Business Administration and Management.
Background in IT Support
Denise Caldwell has developed expertise in IT support through her role at Avenue Bank. She has created Standard Operating Procedures (SOPs) and end-user training documentation, which have enhanced the efficiency of IT support services. Her work includes managing the Personnel Access Form (PAF) process to ensure appropriate access control within the organization. Additionally, she has aided in audit requests by tracking findings and aligning them with remediation efforts to improve compliance.
Procurement and Vendor Management
In her position as System Specialist I, Denise Caldwell has played a crucial role in the procurement process by placing, tracking, and ensuring the fulfillment of hardware orders from various vendors. Her contributions have streamlined procurement processes, allowing for more efficient operations within the organization. She also coordinates with vendors during support calls to address technical issues, ensuring effective resolutions.