Bob Wilhite
About Bob Wilhite
Bob Wilhite is a Network Engineer with over 13 years of experience at Pinnacle Technical Resources and a 31-year tenure at Delta Air Lines. He specializes in Cisco networking devices and has a strong background in technical writing and customer service.
Work at Pinnacle Group
Bob Wilhite has been employed as a Network Engineer at Pinnacle Technical Resources since 2011. In this role, he operates within the Greater Atlanta Area, contributing to the management and optimization of network systems. His tenure at Pinnacle spans over 13 years, during which he has developed a robust understanding of network engineering practices and technologies.
Previous Experience at Delta Air Lines
Prior to his current role, Bob Wilhite worked at Delta Air Lines for 31 years, from 1985 to 2016. His position involved field services, where he gained extensive experience in network operations. During his time at Delta, he was contracted to AT&T, overseeing the monitoring, management, and troubleshooting of over 4,500 network devices.
Education and Expertise
Bob Wilhite studied at State Technical Institute @ Memphis from 1977 to 1979, where he completed a two-year program. He also attended Memphis State University, furthering his education in relevant fields. His expertise includes in-depth knowledge of Cisco networking devices, Netcool, and HP Openview, alongside extensive experience in electro-mechanical rework and repair.
Technical Skills and Competencies
Bob Wilhite possesses strong investigative and research skills, which he has honed over his extensive career. He has 24 years of proven customer service experience, demonstrating effective communication and customer contact skills. His background includes technical writing, which complements his technical expertise in network engineering.
Experience at NCR Corporation
Bob Wilhite began his career at NCR Corporation, where he worked as a Production Technician and Technical Publications Specialist from 1979 to 1982. This early experience contributed to his technical knowledge and skills, laying the foundation for his future roles in network engineering and technical services.