Jonathan Spooner
About Jonathan Spooner
Jonathan Spooner is a Security Operations Center Analyst with extensive experience in troubleshooting software, hardware, and printer issues for a large user base. He holds a Bachelor's degree in Information Technology from Western Governors University and has previously served in the United States Air Force.
Work at Pinnacle Group
Jonathan Spooner has been employed at Pinnacle Group, Inc. as a Security Operations Center Analyst since 2021. In this role, he is responsible for monitoring security systems and responding to incidents. His work supports the security infrastructure in the Shreveport, Louisiana Area, specifically at Barksdale Air Force Base. Spooner utilizes his technical skills to troubleshoot security-related issues and ensure the integrity of the organization's systems.
Education and Expertise
Jonathan Spooner earned a Bachelor's degree in Information Technology from Western Governors University, completing his studies from 2019 to 2022. He also holds an Associate of Science degree in Information Technology from the Community College of the Air Force, which he achieved in 2018. His educational background provides a strong foundation for his technical expertise in troubleshooting software and hardware issues.
Background
Before joining Pinnacle Group, Jonathan Spooner served in the United States Air Force from 2013 to 2021. He held the position of Non-Commissioned Officer in Charge (NCOIC) at the Communications Focal Point in Misawa Air Base, Japan. During his military career, he was responsible for delivering daily briefs to senior leadership, focusing on high-interest items and new taskers from the Major Command Communication Coordination Center.
Customer Support Experience
Spooner has significant experience in customer support, specifically in performing Tier 2 and Tier 3 support for computer systems. He has handled help tickets via email and phone, resolving software, hardware, and printer issues for approximately 10,000 base users annually. This experience has equipped him with strong problem-solving skills and the ability to manage complex technical issues effectively.