Marcus Harley
About Marcus Harley
Marcus Harley serves as the Vice President of Solution Design & Implementation at Pinnacle Group, Inc., where he leads technology and operational processes. He has extensive experience in VMS technology design and user acceptance testing, and has been recognized as one of Staffing Industry Analysts' 40 under 40.
Work at Pinnacle Group
Marcus Harley has held multiple positions at Pinnacle Group, Inc. He began as the MSP Program Lead for Comcast from 2013 to 2017, where he focused on managing the Managed Services Provider (MSP) program. Following this role, he served as Senior Director of Solution Design & Implementation from 2017 to 2021, overseeing the design and execution of solutions tailored to client needs. Since 2021, he has been the Vice President of Solution Design & Implementation, where he leads technology and operational business processes, ensuring effective service delivery and client satisfaction.
Education and Expertise
Marcus Harley possesses strong expertise in Vendor Management System (VMS) technology design and user acceptance testing. His background in these areas enables him to effectively manage and implement technology solutions that meet client requirements. His experience spans various roles in the MSP sector, providing him with a comprehensive understanding of operational processes and client management.
Background
Before joining Pinnacle Group, Marcus Harley worked at TAPFIN-ManpowerGroup Solutions as an MSP/VMS Program Professional from 2009 to 2012. He then transitioned to Agile-1, where he served as the MSP Client Services Manager for one year in 2012-2013. His career trajectory demonstrates a consistent focus on MSP and VMS solutions, particularly in the Greater Philadelphia Area.
Achievements
Marcus Harley was recognized as one of Staffing Industry Analysts' 40 under 40, highlighting his contributions and impact in the staffing industry. This recognition reflects his commitment to excellence in service delivery and operational management within the MSP sector.