Michael Nlewedim
About Michael Nlewedim
Michael Nlewedim serves as the Customer Service Improvement Manager at Pinnacle Group, Inc., where he focuses on enhancing contractual service performance and reporting. With extensive experience in customer service management across various organizations, he leads a team of Housing Support Officers and analyzes data to identify performance risks.
Work at Pinnacle Group
Michael Nlewedim has been serving as the Customer Service Improvement Manager at Pinnacle Group, Inc. since 2020. In this role, he attends contract meetings with clients to report on contract performance. He leads initiatives focused on contractual service improvements and performance reporting. His responsibilities include overseeing estate inspections, tenancy reviews, complaints, and actions related to fire risk assessments. Additionally, he manages a team of four Housing Support Officers within the Hammersmith and Fulham housing contract.
Previous Experience in Customer Service Management
Prior to his current role, Michael Nlewedim worked at Pinnacle Group, Inc. as a Customer Service Manager for seven months in 2019. He also held the position of Interim Customer Service Manager at Islington & Shoreditch Housing Association Ltd from 2018 to 2019. His career includes significant experience in customer service management roles at Circle Housing, where he served as Customer Service Operations Manager from 2014 to 2016, and at Wandle, where he was Customer Service Manager from 2016 to 2018. Additionally, he worked at the London Borough of Lambeth as Customer Service Manager for seven years from 2004 to 2011.
Education and Expertise
Michael Nlewedim possesses extensive expertise in customer service management, focusing on improving internal processes and enhancing business rules. His experience includes providing reports and data analysis to stakeholders, which helps identify potential performance risks. His leadership in contractual service improvements demonstrates his ability to manage complex service delivery environments effectively.
Leadership and Team Management
In his current role at Pinnacle Group, Michael leads a team of four Housing Support Officers. His leadership involves guiding the team in various aspects of customer service and ensuring that service delivery meets contractual obligations. His experience in managing teams across different organizations contributes to his effectiveness in this role.