Marina Holanda
About Marina Holanda
Mario Alvarado Capgemini Operations Manager
Mario Alvarado holds the title of Operations Manager at Capgemini. In this role, he manages various optimization and process improvement initiatives. His primary focus involves improving business processes and leveraging automation tools to streamline operations. Alvarado's contributions at Capgemini demonstrate his expertise in operational management and process improvement.
Mario Alvarado Pipefy Implementation for Multinational Beverage Corporation
Mario Alvarado managed the implementation of Pipefy for a multinational beverage corporation. This project focused on automating the order-to-cash processes, leading to significant operational improvements. Alvarado's work included conducting impact assessment sessions to identify key areas for improvement. Following the implementation, he achieved noteworthy enhancements in process efficiency and customer satisfaction.
Mario Alvarado Order-to-Cash Process Automation
During his tenure at Capgemini, Mario Alvarado specialized in automating order-to-cash processes. His efforts in this area were aimed at reducing manual interventions and streamlining workflows. These improvements resulted in a significant reduction in escalations and a dramatic decrease in turnaround times for approval workflows. His expertise in this domain contributed to enhanced operational efficiency and customer satisfaction.
Mario Alvarado Key Performance Improvements
Mario Alvarado achieved several key performance improvements during his time at Capgemini. He helped reduce escalations to the client by 100%, improved the first-call resolution rate by 90%, and decreased the average turnaround time for approval workflows by 92%. Additionally, he contributed to a 50% improvement in Critical SLA for customer satisfaction. These metrics illustrate his significant impact on operational processes and client relations.