J'nay Wiley
Chat Team Lead @ PivotCX
About J'nay Wiley
J'nay Wiley serves as the Chat Team Lead, overseeing the operations and management of her team.
J'nay Wiley Chat Team Lead
J'nay Wiley holds the position of Chat Team Lead. In this role, J'nay is responsible for overseeing the chat support operations, ensuring that the team provides efficient and effective service to clients. Leading the team involves managing daily activities, monitoring performance metrics, and implementing strategies to enhance customer satisfaction.