Joseph Hussey
About Joseph Hussey
Joseph Hussey is a Senior Customer Success Manager with extensive experience in customer success roles across various companies, including LEAP Legal Software and Placer.ai. He holds a Bachelor of Science degree in Exercise Science & Sport Studies from Rutgers University and has a diverse background in account management and customer service.
Current Role at Placer.ai
Joseph Hussey serves as a Senior Customer Success Manager at Placer.ai since 2024. In this role, he focuses on enhancing customer satisfaction and retention through strategic engagement and support. He utilizes his extensive background in customer success to ensure clients derive maximum value from Placer.ai's offerings.
Previous Experience in Customer Success
Prior to his current position, Joseph Hussey held several roles in customer success. He worked at Repsly as an Enterprise Customer Success Manager from 2020 to 2021, where he managed client relationships and drove customer satisfaction. He also served as a Client Success Manager at LEAP Legal Software US in 2019, where he focused on client engagement and retention strategies.
Education and Academic Background
Joseph Hussey studied at Rutgers University from 2008 to 2012, earning a Bachelor of Science degree in Exercise Science & Sport Studies with a Sports Management option. He completed his high school education at St. Peter's Preparatory School from 2004 to 2008. His academic background provides a foundation for his career in customer success and management.
Professional Experience in Management
Joseph has held various management positions throughout his career. He was the General Manager of LEAP Florida for a brief period in 2019. Additionally, he worked as an Account Manager at The Coca-Cola Company from 2014 to 2016, where he managed client accounts and contributed to sales strategies. His experience spans multiple industries, enhancing his managerial skills.
Skills and Tools Utilized
Joseph Hussey leverages his expertise in Salesforce, Gainsight, and data analytics tools to enhance customer success initiatives. He has implemented new processes for startup customer success teams that led to upsells and positive net retention. His ability to lead meetings and conduct business reviews has contributed to high customer satisfaction and loyalty.