Tim Vida
About Tim Vida
Tim Vida serves as the Director of Customer Success at Placer.ai, where he has worked since 2020. With over 15 years of experience in senior management roles, he has a strong background in SaaS, digital operations, and brand marketing.
Current Role at Placer.ai
Tim Vida serves as the Director of Customer Success at Placer.ai, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and retention by developing strategic initiatives that align with organizational goals. His efforts contribute to the overall growth and success of the company within the competitive landscape of location analytics.
Previous Experience at Feedvisor
Before joining Placer.ai, Tim Vida worked at Feedvisor as the Senior Director of Strategic Customer Success from 2016 to 2020. His responsibilities included overseeing customer success strategies and ensuring clients achieved their desired outcomes. This role allowed him to refine his skills in customer engagement and success metrics.
Professional Background in Customer Success
Tim Vida has over 15 years of experience in senior management roles across various sectors, including SaaS, digital operations, and brand marketing. His career includes significant positions such as Director of Account Management at Webcollage (now Syndigo) and Senior Client Manager at Pitney Bowes. His diverse experience has equipped him with a strong understanding of customer retention and account management.
Education and Expertise
Tim Vida studied at Michigan State University, where he earned a Bachelor of Science in Materials Engineering. He also completed a minor in Marketing and Business Management. His educational background complements his expertise in recruitment, team development, KPI ownership, and enterprise sales, making him a well-rounded professional in customer success.
Career Development in Customer Success
Throughout his career, Tim Vida has developed a strategic direction to drive organizational results. His experience includes leading collaborative team environments and partnering with key stakeholders to expand digital business reach. His roles have consistently involved enhancing customer experiences and improving service delivery.