Whitney Carden
About Whitney Carden
Whitney Carden is a Senior Customer Success Manager at Placer.ai, with extensive experience in client management and account strategy across various companies. She has a proven track record of enhancing operational efficiency and driving significant revenue growth for her clients.
Work at Placer.ai
Whitney Carden currently serves as a Senior Customer Success Manager at Placer.ai, a position she has held since 2024. In this role, she focuses on enhancing customer engagement and ensuring client satisfaction. Her responsibilities include managing client relationships and implementing strategies to improve customer success outcomes.
Previous Experience at CommentSold
Whitney Carden worked at CommentSold in two capacities. Initially, she served as an Account Strategist from 2021 to 2022 for one year. She later advanced to the role of Senior Account Strategist in 2022, where she worked for seven months. During her tenure, she played a key role in integrating new platforms into business processes, which enhanced operational efficiency.
Career at Carters Inc.
Whitney Carden has extensive experience at Carters Inc., where she held multiple positions. She worked as a Channel Assortment Account Manager for 11 months in 2016, a Merchant Account Manager for one year from 2019 to 2020, and an Assistant Product Manager from 2011 to 2013 for two years. Additionally, she was involved in product development and merchandising as a Product Development and Sourcing Manager from 2014 to 2016, and as an Associate Merchant from 2017 to 2018.
Education and Expertise
Whitney Carden earned a Bachelor of Science degree in Apparel Merchandising and Business from Auburn University, where she studied from 2005 to 2009. Her educational background has equipped her with a solid foundation in the apparel industry, contributing to her expertise in customer success and account management.
Achievements in Client Management
Throughout her career, Whitney Carden has achieved significant milestones in client management. She managed a large portfolio of clients, including top CPG enterprise clients, with a total of $2.3 million in annual recurring revenue. She introduced a formal client onboarding process that significantly improved client experience and increased client stickiness and adoption rates by 45%.