Jacob La Violet
About Jacob La Violet
Jacob La Violet is a Customer Success Manager with a strong background in higher education and non-profit sectors. He has worked at Plane since 2023 and previously held various roles in operations and customer success at the same company, as well as positions at UC Santa Barbara and the Center for International Policy.
Current Role at Plane
Jacob La Violet has been serving as a Customer Success Manager at Plane since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His strong administrative background supports his efforts in managing customer relationships effectively. Jacob's expertise in customer success is complemented by his previous positions within Plane, where he worked as an Operations Associate and Senior Operations Specialist.
Previous Experience at UC Santa Barbara
Jacob La Violet worked at UC Santa Barbara from 2015 to 2020. He began as an Undergraduate Programs Assistant for 11 months before becoming the Undergraduate Programs Coordinator, a position he held for four years. In these roles, he contributed to the development and management of undergraduate programs, gaining valuable experience in the higher education sector.
Education and Expertise
Jacob La Violet earned a Bachelor of Arts in International/Global Studies from Hope College, studying from 2010 to 2012. His educational background provides a foundation for his work in both the higher education and non-profit sectors. He possesses strong skills in Spanish, enhancing his ability to engage in international relations and support diverse communities.
Career in Non-Profit Sector
Jacob has experience in the non-profit sector, having worked at the Center for International Policy. He served as Office Manager from 2012 to 2014 and later as New Media Coordinator from 2014 to 2015. These roles involved managing office operations and coordinating media efforts, contributing to his overall expertise in organizational management.
Customer Success Experience
Before his current role at Plane, Jacob La Violet worked as an Associate Customer Success Manager at AppFolio, Inc. for five months in 2020. This position allowed him to develop skills in customer engagement and support, further preparing him for his subsequent roles in customer success management.