Nayla Meza
About Nayla Meza
Nayla Meza is an HR Support professional with a decade of experience in customer support and success roles within the SaaS industry. She has a strong background in operational processes, team management, and customer relationship management, and currently works at Plane while also engaging in community workshops.
Current Role at Plane
Nayla Meza currently serves as HR Support at Plane, a position she has held since 2023. In this role, she provides support through various channels, including chat, email, and social media. Her responsibilities include managing operational processes within teams and across cross-functional teams, contributing to the overall efficiency of the organization.
Previous Experience in Customer Support
Nayla Meza has extensive experience in customer support and customer success roles, particularly in the Software as a Service (SaaS) industry. She worked at Chime as a Customer Support Quality Manager from 2018 to 2019 and held multiple positions at Chime, including Customer Support Specialist and Dispute Department Team Lead. Additionally, she worked at Comcast as a Technical Support Specialist and at Target as a Customer Support Specialist, gaining valuable skills in customer relationship management.
Educational Background
Nayla Meza studied at Universidad de Sonora, where she earned a degree in International Business, achieving a Lic. en Negocios y Comercio Internacionales. Her studies spanned from 2014 to 2018, providing her with a solid foundation in business and commerce that supports her career in customer support and HR.
Skills and Expertise
Nayla Meza possesses exceptional customer relationship management skills and is adept at creating outstanding customer experiences. She has experience in developing chatbots, creating help centers, and conceptualizing training materials. Her ability to identify creative solutions and improvements enhances efficiency and ensures customer satisfaction and retention.
Community Engagement and Projects
In addition to her professional roles, Nayla Meza is actively involved in community engagement. She is currently working on a personal project that involves holding workshops for marginalized individuals in her community. This initiative reflects her commitment to making a positive impact beyond her professional responsibilities.