Rachel W.
About Rachel W.
Rachel W. is a Support Specialist currently working at Plane in San Francisco, California. With a background in financial services and customer support, she has held various roles in organizations such as NIC Bank Limited, Deel, and Influx, and holds an MBA from the University of Nairobi.
Current Role at Plane
Rachel W. currently serves as a Support Specialist at Plane, a position she has held since 2023. Based in San Francisco, California, she is responsible for providing support and assistance to clients, leveraging her analytical and problem-solving skills. Her role involves addressing customer inquiries and ensuring a high level of service delivery.
Previous Experience at Deel
Prior to her current role, Rachel worked at Deel in various capacities. She was a Customer Support Specialist from 2021 to 2022, where she focused on enhancing customer experience. Subsequently, she transitioned to the Reviews and Complaints department from 2022 to 2023, managing customer feedback and resolving issues effectively.
Background in Banking and Finance
Rachel W. has a strong background in financial services, having worked at NIC Bank Limited as an Operations Assistant from 2015 to 2018 in Mombasa, Kenya. She also gained experience as a Finance Intern at Kenyan Alliance Insurance Company in 2014. This experience has provided her with a deep understanding of retail banking operations.
Education and Qualifications
Rachel holds a Master of Business Administration (MBA) in International Business Management from the University of Nairobi, which she completed from 2017 to 2019. She also earned a Bachelor of Commerce (B.Com.) in Finance from Strathmore University, studying from 2011 to 2015. Her educational background supports her expertise in managing complex, cross-border transactions.
Experience in Customer Experience
Before joining Deel, Rachel worked as a Customer Experience Specialist at Influx from 2019 to 2021 in Australia. In this role, she focused on enhancing customer satisfaction and engagement, applying her skills in dynamic environments to drive meaningful results.