Siti Maryam Nainggolan
About Siti Maryam Nainggolan
Siti Maryam Nainggolan is a Customer Support Team Lead with extensive experience in customer service roles across various companies. She has worked in positions ranging from Customer Support Agent to Team Lead, demonstrating her growth in the field since starting her career in 2011.
Current Role at Plane
Siti Maryam Nainggolan currently serves as the Customer Support Team Lead at Plane, a position she has held since 2023. In this role, she oversees the customer support team, ensuring effective communication and resolution of customer inquiries. Her leadership is integral to maintaining high standards of customer service.
Previous Experience at Plane
Prior to her current role, Siti worked at Plane as a Senior Customer Support Specialist from 2022 to 2023. She initially joined Plane as a Customer Support Specialist in 2021. Her experience at Plane spans over two years, during which she contributed to enhancing customer satisfaction and support processes.
Career Background in Customer Support
Siti has extensive experience in customer support roles across various companies. She worked as a Customer Happiness Executive at AirAsia from 2018 to 2021, and as a Senior Customer Care representative at Bobobobo for five months in 2017. Additionally, she held positions at Nusatrip as both a Customer Support Team Leader and Customer Support Agent.
Education and Qualifications
Siti attended SMK Ciledug Al Musaddadiyah, where she studied Accounting and graduated from high school in 2011. She furthered her education at Universitas Terbuka, focusing on Communication Sciences from 2013 to 2014. Her educational background supports her roles in customer support and communication.
Early Career Experience
Siti's early career included a position at PT Kalbe Farma, Tbk as a Production Admin & Packer from 2011 to 2012. She also worked at PT. Finansia Multi Finance as a Risk Verification Service from 2013 to 2014. These roles provided her with foundational skills in administration and risk management.