Vanessa Cruz
About Vanessa Cruz
Vanessa Cruz is an Operations Specialist in Payments, currently working at Plane since 2021. She has previous experience in various roles at Guerin, Rent-a-Car and Uber, along with a degree in Comunicação Empresarial from Instituto Superior de Comunicação Empresarial.
Current Role at Plane
Vanessa Cruz serves as an Operations Specialist in the Payments department at Plane. She has held this position since 2021, contributing to the company's operational efficiency in payment processes. Her role involves managing various aspects of payment operations, ensuring smooth transactions and compliance with relevant regulations.
Previous Experience at Uber
Prior to her current role, Vanessa worked at Uber in various capacities. She began as a Customer Service Representative (CSR) from 2018 to 2020, where she provided support to users in the Lisboa e Região area. She then transitioned to the role of Restaurant Onboarding Coordinator from 2020 to 2021, focusing on integrating new restaurant partners into the Uber Eats platform.
Experience at Guerin, Rent-a-Car
Vanessa Cruz gained early experience at Guerin, Rent-a-Car, where she worked in two roles. She started as a Recepcionista for nine months in Funchal in 2017, followed by a position as a Backoffice Assistant for three months in Lisboa in 2018. These roles helped her develop customer service and administrative skills.
Education and Expertise
Vanessa studied at Instituto Superior de Comunicação Empresarial, where she earned a Licenciatura in Comunicação Empresarial from 2007 to 2010. This educational background provided her with foundational knowledge in business communication, which supports her roles in operations and customer service.