Cory North
About Cory North
Cory North serves as the Imaging Support Manager at Planet DDS, where he has worked since 2023. He has extensive experience in dental imaging technology and customer support, having held various roles within the company and in related fields.
Work at Planet DDS
Cory North serves as the Imaging Support Manager at Planet DDS, a role he has held since 2023. Based in Akron, Ohio, he works remotely and is responsible for overseeing imaging support operations. Prior to this position, he worked at Planet DDS as an Imaging Support Technician from 2016 to 2022 and as an Imaging Senior Technician from 2022 to 2023. His experience at Planet DDS spans multiple roles, allowing him to develop a comprehensive understanding of the company's imaging software and hardware solutions.
Previous Employment Experience
Cory North has a diverse work history that includes various roles in customer service and project management. He worked as a Project Assistant/Reviewer/Coordinator at Bock And Clark Surveyors from 2014 to 2015. He also held a position as an Inbound Sales Representative at Time Warner Cable for eight months in 2016. Additionally, he served as a Customer Service Representative at Associated Materials from 2011 to 2013, where he gained valuable experience in managing customer accounts and troubleshooting.
Education and Expertise
Cory North attended Coventry High School, where he completed his high school education from 2001 to 2005. He furthered his studies at Stark State College, focusing on Game and Interactive Media Design, although he did not obtain a degree. His technical expertise includes in-depth knowledge of dental imaging hardware from companies such as Schick, Carestream, Gendex, and Air Techniques. He is also proficient in various dental imaging software solutions, including XVLite and XrayVision.
Training and Customer Support
In his current role, Cory North conducts training sessions for both new and existing customers on various software products. He has extensive experience in managing customer accounts and addressing troubleshooting, installation, and training requests. His responsibilities include performing in-house testing and troubleshooting of software and hardware to ensure compatibility and functionality. He has also traveled to customer locations, including those operated by the United States Military, for software installations and training.
Technical Skills and Software Proficiency
Cory North possesses expertise in using bridging software such as Namegrabber and Datagrabber, which enhances software functionality. His technical skills extend to supporting and troubleshooting a range of dental imaging software, including XrayVisionDCV, XVCapture, and XVWeb. His ability to manage various aspects of imaging support contributes to the efficiency and effectiveness of the services provided by Planet DDS.