Jeremy Hogate
About Jeremy Hogate
Jeremy Hogate is a Customer Support Specialist with extensive experience in technical support and customer care. He currently works at Bodymatter and Planet DDS, leveraging his expertise in dental practice workflows to assist users of Denticon software.
Work at Planet DDS
Jeremy Hogate has been employed at Planet DDS as a Customer Support Specialist since 2023. In this role, he utilizes his knowledge of dental practice workflows to provide support for users of Denticon software. He is responsible for guiding users through onboarding and setup processes, ensuring they have a smooth experience with the software. His position involves collaborating with cross-functional teams to address and resolve complex customer issues related to the software.
Current Role at Bodymatter
Since 2019, Jeremy Hogate has served as a Senior Technical Support Specialist at Bodymatter in Orange County, California. In this capacity, he has developed skills in technical support and customer service over a five-year period. His role involves addressing customer inquiries and providing solutions to technical issues, contributing to customer satisfaction and retention.
Previous Experience at Medterra
Jeremy Hogate worked at Medterra as a Senior Customer Care Specialist from 2020 to 2023. During his three years in this role, he focused on delivering high-quality customer service and support. His experience at Medterra further developed his skills in customer care and problem-solving within a fast-paced environment.
Background in Culinary Arts
Jeremy Hogate studied at The Art Institutes, where he focused on Baking and Pastry, achieving a degree in Culinary Arts. This educational background provided him with a foundation in culinary skills, which he applied during his tenure at The Walt Disney Company as a Restaurant Floor Supervisor from 2012 to 2019. His experience in the culinary field contributed to his customer service skills and ability to manage team dynamics.
Education and Expertise
Jeremy Hogate completed his education at Pacifica High School, where he achieved a general education. He has since leveraged his expertise in dental practice workflows to enhance customer support for Denticon software users. His combination of technical support experience and culinary arts education reflects a diverse skill set applicable to various customer service roles.