Lynsey Mac
About Lynsey Mac
Lynsey Mac serves as the Vice President of Customer Support at Planet DDS, bringing over 15 years of experience in customer support roles across various industries. She has a strong background in leading customer-facing teams and has received multiple awards for her contributions to customer service excellence.
Current Role at Planet DDS
Lynsey Mac serves as the Vice President of Customer Support at Planet DDS, a position she has held since 2024. In this role, she is responsible for overseeing customer support operations and ensuring high levels of customer satisfaction. Her leadership is characterized by a focus on employee retention and customer success strategies. The position is based in Charleston, SC, and operates in a hybrid work environment.
Previous Experience at Planet DDS
Before her current role, Lynsey Mac worked at Planet DDS as the Senior Director of Customer Support from 2022 to 2024. During her tenure, she contributed to enhancing customer support processes and improving service delivery. Her experience at Planet DDS laid the foundation for her advancement to Vice President.
Career at Blackbaud
Lynsey Mac has an extensive background at Blackbaud, where she held various positions from 2005 to 2022. She began as a Business Development Associate in the UK and progressed to roles including Customer Support Specialist, Technical Support Lead, and Director of Customer Support (Global). Her experience at Blackbaud spanned multiple facets of customer support, including enterprise product support management.
Educational Background
Lynsey Mac holds a Bachelor of Arts (Hons) in Communication and Media Studies from the University of the West of Scotland, which she completed from 2001 to 2004. She also studied Radio, Television, and Digital Communication at Reid Kerr College, earning a Higher National Certificate in 2001. Additionally, she studied Accounting and Business Management at Kilmarnock College, achieving a National Qualification in 2000.
Awards and Recognitions
Throughout her career, Lynsey Mac has received several awards for her contributions to customer service. Notably, she was awarded the 2021 Gold Stevie Award for Contact Center of the Year and the 2021 TrustRadius Award for Best Customer Service. She also received the 2021 Bronze Stevie Award for Most Valuable Covid-19 Response by a Customer Service Team and won the 2020 Stevie Award for Contact Center of the Year.