Austin Maher
About Austin Maher
Austin Maher is a Customer Success Manager with a background in customer engagement and business development in the financial technology sector. He has held various roles at Conexiom and Planful, where he has focused on client relationships and product adoption.
Current Role at Planful
Austin Maher currently serves as a Customer Success Manager at Planful, a position he has held since 2023. In this role, he focuses on building strong client relationships and driving product adoption within the financial technology sector. He emphasizes proactive communication and a commitment to client satisfaction, which has led to exceeding retention targets and enhancing customer lifetime value.
Previous Experience at Conexiom
Before joining Planful, Austin Maher worked at Conexiom in various roles. He served as Engagement Lead for 8 months in 2021 and as a Senior Business Development Representative for 7 months in 2021. His career at Conexiom began as a Business Development Representative from 2019 to 2020. These positions allowed him to develop skills in client engagement and business development.
Education and Academic Background
Austin Maher studied at the Lazaridis School of Business & Economics at Wilfrid Laurier University, where he earned a Bachelor of Arts (BA) in Honours Economics & Business Management from 2015 to 2019. His academic background provided a foundation for his career in customer success and business development.
Early Career at Molson Coors
Austin began his professional career as a Sales Representative at Molson Coors in 2018, where he worked for 4 months. This early experience in sales contributed to his understanding of customer needs and market dynamics, which he has applied throughout his subsequent roles.
Skills and Specializations
Austin Maher specializes in building robust client relationships and driving product adoption in the financial technology sector. He plays a pivotal role in driving product roadmap initiatives by championing the voice of the customer and leveraging client feedback. His passion for driving innovation and product enhancement is evident in his approach to fostering a culture of trust and partnership with clients.