Derek Mann
About Derek Mann
Derek Mann is an IT Systems Specialist with extensive experience in desktop support and systems administration. He has contributed to significant projects at DreamWorks Animation and currently works at Planful, where he has held roles since 2016.
Work at Planful
Derek Mann has been employed at Planful since 2016, initially serving as Desktop Support. In this role, he provides technical assistance and support for computer systems and users. In 2017, he transitioned to the position of IT Systems Specialist, where he continues to contribute to the organization. His responsibilities include managing IT systems and ensuring efficient operation within the San Francisco Bay Area office.
Education and Expertise
Derek Mann studied at Ohio University, where he gained foundational knowledge in information technology. His expertise spans various operating systems, including Linux, Mac, and Windows. He has extensive experience in user support, IT training, and systems documentation, which he developed through his roles in the industry.
Background in IT Systems
Before joining Planful, Derek Mann worked at PDI/DreamWorks as an Operations Systems Administrator from 2002 to 2015. During his tenure, he completed high user impact migration projects, including the transition to JIRA for bug tracking and support ticketing. He also played a significant role in adopting smartphones and tablets for secure studio use, showcasing his ability to implement new technologies in a creative environment.
Experience at DreamWorks Animation
At DreamWorks Animation, Derek Mann was responsible for teaching IT training classes to new hires, demonstrating his commitment to knowledge sharing. He wrote documentation for common support issues and processes, aiding in the efficiency of IT operations. Additionally, he supported worldwide users with various technical issues across desktops, servers, and the render farm, highlighting his comprehensive support capabilities.
Consulting Role at AOL
Derek Mann briefly worked as a Consultant at AOL in 2000 for six months in Mountain View, CA. This early experience in the tech industry contributed to his understanding of IT systems and user support, laying the groundwork for his future roles.