Erin Bassi
About Erin Bassi
Erin Bassi serves as the Senior Regional Director of Customer Success at Planful, where she has worked since 2024. With a background in customer success and renewals, she has held various roles in the San Francisco Bay Area, including positions at Ascent Cloud and FiveStars.
Current Role at Planful
Erin Bassi serves as the Senior Regional Director of Customer Success at Planful, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and driving organizational impact through effective customer success strategies. Her work is conducted in a hybrid environment in the San Francisco Bay Area.
Previous Experience at Planful
Prior to her current role, Erin worked at Planful as the Director of Renewals from 2021 to 2023. She also held the position of Senior Director of Customer Expansion and Renewals from 2023 to 2024. During her tenure, she contributed to customer retention and expansion efforts, emphasizing the importance of cross-functional relationships in customer support and product development.
Experience at Ascent Cloud
Erin Bassi's experience at Ascent Cloud includes roles as Director of Customer Success & Technical Support for four months in 2021 and as Manager of Customer Success & Technical Support from 2020 to 2021. She also served as Manager of Customer Success from 2018 to 2020. Her focus in these roles was on enhancing customer success through effective support strategies.
Background in Customer Success
Erin has a solid background in customer success, having worked at FiveStars as a Customer Success Manager and in Market Development from 2015 to 2017. Her experience spans various roles that emphasize building relationships and improving customer support processes. She engages in discussions about best practices to enhance customer success strategies.
Education and Academic Background
Erin Bassi earned a Bachelor of Arts in Communications Design from California State University, Chico, where she studied from 2009 to 2013. Her education in Media Arts provides her with a foundation that supports her work in customer success and technology-driven organizational impact.