Erin Mc Kenna
About Erin Mc Kenna
Erin McKenna is a Customer Success Manager at Planful, having previously held various marketing roles at Care.com. She earned a Bachelor of Arts in Communication from the University of New Hampshire.
Current Role at Planful
Erin Mc Kenna serves as a Customer Success Manager at Planful, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and facilitating the successful use of Planful's financial planning and analysis software. Her responsibilities include onboarding new clients, providing ongoing support, and addressing any issues that arise during the customer journey.
Previous Experience at Care.com
Prior to her current role, Erin Mc Kenna worked at Care.com for four years in various marketing positions. She began as a Marketing Associate from 2018 to 2020, where she contributed to marketing strategies and campaigns. She then advanced to the role of Senior Marketing Associate from 2020 to 2022, where she further developed her skills in marketing and customer engagement.
Internship Experience
Erin Mc Kenna gained valuable experience through internships prior to her full-time roles. She worked as an Environmental Marketing Intern at Live Pure, Inc. from 2017 to 2018, where she focused on marketing initiatives related to environmental sustainability. Additionally, she served as a Public Relations and Corporate Social Responsibility Intern at Care.com in 2018, where she contributed to PR efforts and CSR initiatives for two months.
Education at University of New Hampshire
Erin Mc Kenna earned her Bachelor of Arts in Communication from the University of New Hampshire. She attended the university from 2016 to 2018, where she studied various aspects of communication, including media, public relations, and interpersonal communication. This educational background has supported her career in marketing and customer success.