Kala Grant
About Kala Grant
Kala Grant serves as the Regional Director of Customer Success at Planful, a position he has held since 2022. He has extensive experience in customer success and education, having previously worked at various companies including Vena Solutions and Ada Inc.
Work at Planful
Kala Grant has been serving as the Regional Director of Customer Success at Planful since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Prior to her current position, she worked as an Enterprise Customer Success Manager at Planful from 2021 to 2022, where she was responsible for managing key customer accounts and driving customer engagement.
Previous Experience in Customer Success
Before joining Planful, Kala Grant held several positions in customer success and education. She worked at Vena Solutions as a Customer Education & Product Training Specialist from 2017 to 2019, where she developed training programs for clients. She also served as an Implementation & Adoption Consultant at Ada Inc from 2019 to 2020, focusing on client onboarding and product adoption. Additionally, she worked as a Customer Success Manager at eSSENTIAL Accessibility from 2020 to 2021.
Background in Business Analysis
Kala Grant has a solid foundation in business analysis, having worked as a Senior Business Analyst at Prophix Software from 2013 to 2016. In this role, she contributed to various projects aimed at improving business processes and data analysis. She also served as a Learning Specialist at Prophix Software from 2016 to 2017, where she focused on training and development initiatives.
Education and Expertise
Kala Grant earned her Bachelor of Commerce degree from McMaster University, where she studied Commerce and Business from 2010 to 2014. This educational background has equipped her with the skills necessary for her roles in customer success and business analysis.