Kimberly S.
About Kimberly S.
Kimberly S. is the Chief Customer Officer at Planful, where she has worked since 2020. With over 20 years of experience in leadership and management, she has held various roles at companies such as IBM, Anaplan, and HireVue.
Work at Planful
Currently, Kimberly serves as the Chief Customer Officer at Planful, a position she has held since 2020. In this role, she focuses on ensuring a world-class customer experience and oversees the customer teams at Planful. Kimberly has implemented initiatives aimed at delivering faster time to value for customers and emphasizes use case expansion within the organization.
Previous Experience at HireVue
Before joining Planful, Kimberly worked at HireVue as the Senior Vice President of Customer Success from 2017 to 2020. During her tenure, she was responsible for enhancing customer satisfaction and success strategies in the Greater Denver Area.
Career at IBM
Kimberly has extensive experience at IBM, where she held multiple roles from 2004 to 2014. Her positions included WW Big Data Practice Lead in Information Management Lab Services, Director of Analytics Lab Services for North America, and WW Information Integration Practice Lead. She also served as Manager of IPS PMO and worked in Services Offerings & Partner Strategy.
Education and Expertise
Kimberly studied at The University of Kansas, where she earned a Bachelor of Science degree in Atmospheric Science. With over 20 years of leadership and management experience, she has developed expertise in customer success, analytics, and information management.
Experience at Anaplan and Accenture
Kimberly held managerial and consulting roles at Anaplan, serving as Vice President of Customer Success and Director of Client Success Services from 2015 to 2017. Earlier in her career, she worked at Accenture as a Consultant from 1998 to 2000 in Kansas City, Kansas.