Kimberly Simms
About Kimberly Simms
Kimberly Simms serves as the Chief Customer Officer at Planful, where she has been instrumental in shaping customer strategy since 2020. With over 20 years of leadership experience, she has held various roles in customer success and management at companies such as HireVue, IBM, and Anaplan.
Work at Planful
Kimberly Simms serves as the Chief Customer Officer at Planful, a position she has held since 2020. In this role, she has implemented a customer strategy that emphasizes delivering faster time to value and expanding use cases for customers. She oversees multiple customer teams to ensure a world-class customer experience. Her leadership has been instrumental in driving customer strategy at Planful, contributing to the company's focus on customer success.
Previous Experience at HireVue
Prior to her role at Planful, Kimberly Simms worked at HireVue as the Senior Vice President of Customer Success from 2017 to 2020. During her tenure, she focused on enhancing customer relationships and driving success for clients in the Greater Denver Area. Her experience at HireVue contributed to her extensive background in customer success management.
Career at IBM
Kimberly Simms held various positions at IBM over several years. She served as the Worldwide Big Data Practice Lead for Information Management Lab Services from 2013 to 2014. Additionally, she was the Director of Analytics Lab Services for North America from 2014 to 2015 and the Worldwide Information Integration Practice Lead from 2011 to 2013. Her roles at IBM provided her with significant experience in analytics and information management.
Experience at Anaplan
At Anaplan, Kimberly Simms held two key positions. She was the Director of Client Success Services from 2015 to 2016 and later became the Vice President of Customer Success from 2016 to 2017. In these roles, she focused on enhancing customer success initiatives and building strong client relationships.
Background and Education
Kimberly Simms has over 20 years of leadership and management experience across various industries. She began her career as a Consultant at Accenture from 1998 to 2000. She also worked at Trigo Technologies as a Solution Manager and Project Manager from 2001 to 2004. Her diverse background includes significant roles in customer success, analytics, and information management.