Lisa Connolly
About Lisa Connolly
Lisa Connolly serves as the Vice President of Customer Care at Planful, where she has worked since 2019. With over 20 years of experience in customer and marketing operations management, she has held various leadership roles in the technology sector, including positions at Anaplan, Swiftpage, and IBM.
Work at Planful
Lisa Connolly has been serving as the Vice President of Customer Care at Planful since 2019. In this role, she oversees customer service operations, ensuring high levels of customer satisfaction and support. Her responsibilities include managing customer care strategies and implementing best practices to enhance the overall customer experience. Connolly's leadership is focused on driving customer success and fostering strong relationships with clients.
Previous Experience at Anaplan
Before joining Planful, Lisa Connolly worked at Anaplan as the Director of Global Marketing Operations from 2015 to 2018. During her tenure, she was responsible for overseeing marketing operations on a global scale. Her role involved coordinating marketing strategies and initiatives to support the company's growth objectives in the competitive software market.
Background in Customer Success and Support
Lisa Connolly has extensive experience in customer success and support roles. She served as Vice President of Global Customer Success at Swiftpage from 2018 to 2019. Prior to that, she held the position of Director of Global Customer Success, Support & Training at Infor from 2013 to 2015. Her career also includes a role as Senior Customer Support Manager at Sage from 2011 to 2013, where she developed customer support strategies.
Education and Expertise
Lisa Connolly studied at Chichester College of Technology, where she earned a Business Degree from 1986 to 1990. She possesses over 20 years of experience in customer and marketing operations management, e-commerce, software, and sales support. Connolly demonstrates strong skills in data analytics, utilizing this expertise to inform business decisions and improve operational efficiency.
Career History at IBM and Other Companies
Lisa Connolly began her career at IBM, where she worked as a Technical Support Manager from 2001 to 2004. This role provided her with foundational experience in technical support within the information technology sector. Her career has spanned various roles in customer support and marketing operations across multiple organizations, contributing to her proven track record as a global leader in the SaaS industry.