Anne R.
About Anne R.
Anne R. is a Technical Support Specialist at PlanGrid, where she has worked since 2017. She holds a Master's Degree in Accounting and Business/Management from Aberdeen University and an MSc in Knowledge Management from Robert Gordon University.
Work at PlanGrid
Anne R. has been employed at PlanGrid as a Technical Support Specialist since 2017. In this role, she focuses on establishing and maintaining customer relationships, which is essential for delivering effective support. Her responsibilities include addressing customer inquiries and resolving technical issues to enhance user experience. Anne's experience in technical support contributes to her ability to understand customer needs and provide tailored solutions.
Education and Expertise
Anne R. holds a Master's Degree in Accounting and Business/Management from Aberdeen University, where she studied from 2001 to 2005. She furthered her education at Robert Gordon University, earning an MSc in Knowledge Management from 2005 to 2006. Additionally, she completed a Diploma in Quality from The Chartered Quality Institute (CQI). This educational background equips her with a strong foundation in both management principles and quality assurance.
Professional Background
Before joining PlanGrid, Anne R. held several positions that contributed to her expertise. She worked as a Group Quality Systems Advisor at Subsea 7 from 2015 to 2016. Prior to that, she served as a Knowledge Management Consultant at Relentless Pursuit of Perfection Ltd for 11 months in 2006. She also worked as a Market Analyst/Marine Reporter at ODS-Petrodata from 2006 to 2007 and as a Knowledge Management Specialist at Subsea 7 from 2007 to 2016.
Achievements in Team Leadership
Anne R. has experience leading a global team, ensuring that projects adhere to schedules and deadlines. Her role in team leadership showcases her ability to coordinate efforts across diverse groups, enhancing project outcomes. She is recognized for being an innovative team player, contributing to collaborative success in her projects. Her logical approach to problem-solving aids in effectively managing challenges that arise during project execution.