Anne Robertson Graham
About Anne Robertson Graham
Anne Robertson Graham is a Customer Support Hero at Plangrid, with a strong background in quality systems and knowledge management. She has extensive international experience and holds multiple degrees in management and business from various institutions.
Work at PlanGrid
Anne Robertson Graham has been employed at PlanGrid as a Customer Support Hero since 2017. In this role, she focuses on providing exceptional customer service and support. Her responsibilities include addressing customer inquiries and ensuring that users have a positive experience with the company's products. Her tenure at PlanGrid spans over seven years, during which she has contributed to enhancing customer satisfaction and support processes.
Education and Expertise
Anne studied at Robert Gordon University, where she earned a Master of Science in Management from 2005 to 2006. She also attended the University of Aberdeen, achieving a Master's degree in Business Management and Accounting from 2001 to 2005. Additionally, she studied at Gordon College and Robert Gordon's College, completing her education from 2000 to 2005. Anne has also pursued professional development through The Chartered Quality Institute (CQI), enhancing her expertise in quality systems.
Background in Quality Systems and Knowledge Management
Anne has a strong background in quality systems and knowledge management, having worked in various roles at Subsea 7 from 2007 to 2016. She served as a Group Quality Systems Advisor and a Knowledge Management Specialist, where she focused on establishing and maintaining quality systems. Her experience includes working internationally, notably as a Knowledge Management Consultant in Hong Kong and as a Market Analyst and Marine Reporter at Ods-petrodata in Aberdeen from 2006 to 2007.
Professional Skills and Attributes
Anne possesses a blend of analytical thinking and innovative problem-solving skills. She applies these skills in leading global teams and managing projects effectively. Her track record includes establishing strong working relationships with customers, emphasizing customer service excellence. She demonstrates enthusiasm for new ideas and approaches, contributing to her ability to manage projects and enhance team performance.