Guillaume Roybon
About Guillaume Roybon
Guillaume Roybon is an Ingénieur d'affaires at Planisware, specializing in Orchestra PPM since 2009. He has a background in technical consulting and customer success management, and has participated in industry events such as Coterclub and QRP.
Work at Planisware
Guillaume Roybon has been employed at Planisware as Ingénieur d'affaires for the Orchestra PPM division since 2009. Over his 15-year tenure, he has operated from the company's office in Sophia Antipolis. His role involves technical consulting and pre-sales engineering, where he engages with clients to understand their needs and demonstrate product capabilities. He has also been involved in managing customer success, ensuring that clients achieve their desired outcomes with the software solutions provided.
Education and Expertise
Guillaume Roybon's educational background includes studies at Lycée Pierre du Terrail, where he earned a Bac ES. He furthered his education at Université Savoie Mont Blanc, obtaining an IUT GACO degree, and later completed a Master 2 in IUP Ingénierie économique with a specialization in project management and information systems at Université Grenoble Alpes. His expertise includes XML configuration, Linux-based demonstration site management, and conducting product demonstrations and presentations.
Background in Technical Consulting
Before his current role at Planisware, Guillaume Roybon worked as an Ingénieur Avant-Vente et Consultant Technique from 2009 to 2012. This position allowed him to develop skills in responding to technical and functional queries from prospects and managing requests for proposals. His background in technical consulting has equipped him with the necessary skills to effectively communicate complex technical information to clients.
Customer Success Management Experience
From 2012 to 2015, Guillaume Roybon held the position of Responsable Customer Success Management. In this role, he focused on ensuring customer satisfaction and success with the products offered by Planisware. His responsibilities included managing client relationships and addressing any issues that arose during the implementation and use of the software solutions.
Industry Event Participation
Guillaume Roybon has been actively involved in the animation of industry events, such as Coterclub and QRP. His participation in these events reflects his commitment to engaging with the broader professional community and sharing knowledge related to project portfolio management and technical solutions.