Morgane Besnard
About Morgane Besnard
Morgane Besnard is a Customer Care Manager at Planisware, where she has worked since 2021. With a background in technical consulting and project management, she has over 15 years of experience in customer support and service enhancement.
Current Role as Customer Care Manager
Morgane Besnard currently serves as the Customer Care Manager at Planisware, a position she has held since 2021. In this role, she oversees the tracking and resolution of support tickets for PRIME clients. Her responsibilities include managing customer inquiries and ensuring that client needs are met effectively. She has also implemented a chat management tool to enhance customer interaction and developed reporting tools specifically designed for PRIME clients to improve customer care services.
Previous Experience at Planisware
Before her current position, Morgane Besnard worked at Planisware as a Technical Consultant from 2008 to 2021. During her 13 years in this role, she was based in Sophia-Antipolis. Her work involved providing technical support and consulting services to clients, contributing to the overall success of the company's projects and initiatives.
Professional Background in Consulting
Morgane Besnard has a diverse professional background in consulting. She worked at PRO-G Groupe Noeva as a Consultant de Gestion from 2007 to 2008 in Valbonne. Additionally, she gained experience at IBM as a Stagiaire in Model Driven Architecture for 11 months in 2005. Her early career also included a role as a Clerical Officer at Courts Service in Dublin in 2002 and as a Stagiaire in Reporting interne at Amadeus IT Group in 2006.
Educational Qualifications
Morgane Besnard holds a DUT in Gestion des Entreprises et des Administrations, which she obtained from IUT de Rennes from 1998 to 2000. She furthered her education at IUP MIAGE, where she studied Gestion de projets en technologies de l'information and achieved a Master 2 (M2) from 2002 to 2006. Her educational background provides a strong foundation for her roles in management and consulting.