Moussa Gherbi
About Moussa Gherbi
Moussa Gherbi serves as the Vice President of Customer Success at Planisware, where he has implemented various strategies to enhance customer retention and satisfaction. He has a strong background in product implementation and customer success, having held multiple roles at Planisware since 2013 and previously worked as a consultant at PwC France.
Current Role at Planisware
Moussa Gherbi serves as the Vice President of Customer Success at Planisware since 2023. In this role, he focuses on enhancing customer satisfaction and retention strategies. His responsibilities include overseeing the implementation of customer success initiatives and ensuring that clients achieve their desired outcomes with Planisware's products.
Previous Experience at Planisware
Prior to his current position, Moussa Gherbi held several roles at Planisware. He was the Senior Director of Customer Success from 2020 to 2023 and worked as a Manager and Lead in Product Implementation within Professional Services from 2013 to 2020. His tenure at Planisware spanned a total of seven years, during which he contributed to various customer success and product implementation strategies.
Education and Professional Development
Moussa Gherbi earned a Master of Science in Engineering (MSc) from IMT Atlantique, where he studied Information Technology, People & Project Management from 2007 to 2011. He also completed a Certificate in Leadership Principles from Harvard Business School Online in 2020, further enhancing his leadership capabilities.
Achievements in Customer Success
During his time at Planisware, Moussa Gherbi developed the first Customer Success operations model and created a churn prevention playbook. He maintained a churn rate under 3% and achieved a Net Revenue Retention rate exceeding 110%. His initiatives included standardized Annual Business Reviews and comprehensive Customer Satisfaction Surveys, which focused on user and sponsor NPS.
Consulting Experience at PwC France
Before joining Planisware, Moussa Gherbi worked as a Business & Technology Consultant in Advisory Services at PwC France from 2011 to 2013. His role involved advising clients on technology solutions and business strategies, contributing to his expertise in customer success and product implementation.