Dawn Williams, MBA
About Dawn Williams, MBA
Dawn Williams is the National Director of Planned Parenthood Experience at Planned Parenthood Federation of America, where she has worked since 2020. She has extensive experience in patient experience roles within the organization and holds an MBA in Marketing.
Current Role at Planned Parenthood
Dawn Williams serves as the National Director of Planned Parenthood Experience at Planned Parenthood Federation of America. She has held this position since 2020, contributing to the organization for four years. In this role, she focuses on enhancing patient experience across the network, ensuring that the services provided meet the needs of diverse communities.
Previous Experience at Planned Parenthood
Prior to her current role, Williams held several positions at Planned Parenthood Federation of America. She was the National Director of Patient Experience from 2019 to 2020, and before that, she served as the Assistant Director of Planned Parenthood Experience from 2015 to 2017. Additionally, she worked as the Director of Experience Strategy from 2017 to 2019, accumulating significant experience in patient-centered care.
Educational Background
Dawn Williams has a strong educational foundation in psychology and business management. She earned a Bachelor of Science in Applied Psychology from Franklin University, completing her studies from 2010 to 2014. She also holds a Master of Business Administration (M.B.A.) from Tiffin University, which she obtained from 2016 to 2017. Furthermore, she studied Business Management at Fort Hays State University, achieving an Associate of General Studies from 2007 to 2010.
Career History Prior to Planned Parenthood
Before joining Planned Parenthood, Williams held various positions in different organizations. She worked at Cleveland Clinic in multiple roles, including Executive Secretary to the Chief Experience Officer and Patient Experience Consultant. Her career also includes experience as a Branch Expansion Team Coordinator at National City Bank and as a Facilities Administrator at Dollar Bank. This diverse background has contributed to her expertise in patient experience and organizational management.