Jovanna Robinson
About Jovanna Robinson
Jovanna Robinson is a Customer Service and Data Entry Analyst with extensive experience in various administrative roles. She currently works at Planned Parenthood Federation of America and the New York State Department of Motor Vehicles, while pursuing an MBA in Public Health at Lehman College.
Current Role at Planned Parenthood Federation of America
Jovanna Robinson has been serving as a Customer Service & Data Entry Analyst at Planned Parenthood Federation of America since 2017. In this role, she is responsible for managing customer inquiries and ensuring accurate data entry. Her position supports the organization's mission by facilitating effective communication and data management within the Greater New York City Area.
Previous Experience in Customer Service and Data Entry
Prior to her current role, Jovanna held various positions that enhanced her customer service and data entry skills. She worked at ASA College as a Community Outreach Representative for Admissions for three months in 2014. Additionally, she served as a Call Center Associate at the New York City Department of Health and Mental Hygiene from 2014 to 2017. Her experience also includes roles as a data entry clerk at IntercontinentalExchange, Inc. and the New York Board of Trade.
Education and Academic Pursuits
Jovanna Robinson is currently pursuing an MBA in Public Health at Lehman College. She previously earned an Associate's degree in Health/Health Care Administration/Management from ASA Institute of Business and Computer Technology, completing her studies from 2009 to 2011. She also holds a high school diploma in Medical Staffing Services Technology from Lafayette High School, which she obtained from 2001 to 2005.
Diverse Administrative Background
Jovanna has a diverse administrative background that spans various sectors, including finances, stocks, sales, and purchasing. She worked as a purchasing assistant at UncommonGoods for seven months in 2014 and has developed strong organizational and communication skills throughout her career. Her ability to thrive in fast-paced environments has been a key aspect of her professional development.
Current Role at New York State Department of Motor Vehicles
Since 2019, Jovanna has been employed as a Motor Vehicle Representative at the New York State Department of Motor Vehicles in the Bronx. In this position, she utilizes her customer service skills to assist the public with motor vehicle-related inquiries and processes. Her role contributes to the efficient operation of the DMV and enhances the overall customer experience.