Michal Tapia
About Michal Tapia
Michal Tapia serves as the Director of Administration for Experience Programs at Planned Parenthood Federation of America, a position held since 2021. With a background in information security and extensive experience in program management, Tapia has significantly contributed to the growth and effectiveness of the Experience Programs division.
Work at Planned Parenthood Federation of America
Michal Tapia has been serving as the Director of Administration for Experience Programs at Planned Parenthood Federation of America since 2021. In this role, Tapia has developed a comprehensive communication plan for the Experience Programs division, focusing on identifying target markets and utilizing multiple channels for effective information distribution. Prior to this position, Tapia held various roles within the organization, including Manager of the Planned Parenthood Experience and Associate Director of Experience Programs, contributing to the expansion of the division and managing significant budgets.
Previous Experience at Pfizer Pharmaceuticals
Before joining Planned Parenthood, Michal Tapia worked at Pfizer Pharmaceuticals as an Information Security Coordinator from 2001 to 2006. This role involved overseeing information security measures and protocols, ensuring the protection of sensitive data within the organization. Tapia's experience at Pfizer provided a foundation in administrative and security operations that would be beneficial in later roles.
Education and Expertise
Michal Tapia holds a Bachelor of Science in Public Affairs from Baruch College, where studies were completed from 2015 to 2018. Tapia furthered education at Lehman College, earning a Master's degree in Organizational Leadership in 2021. Currently, Tapia is pursuing a Doctor of Education in Organizational Leadership, Development, and Change at Lehman College, expected to complete in 2026. This educational background supports expertise in administration and program management.
Achievements in Program Development
In the role of Director of Administration, Michal Tapia played a key role in expanding the Experience Programs division from 2 to 10 members while managing a budget of up to $2.5 million. Tapia also led the design and implementation of a program assessment, which included creating survey questions and a communication plan to share results with stakeholders. Additionally, Tapia spearheaded the onboarding of a social media-style employee recognition program, engaging 20 affiliates and over 5,400 registered users.
Leadership in Patient Experience Initiatives
Michal Tapia managed the PPX Improvement Lab program, collaborating with 50 affiliate leadership teams to enhance patient experience and employee engagement. This initiative successfully led three cohorts, demonstrating a commitment to improving organizational effectiveness and stakeholder satisfaction within the healthcare environment.