Brenda Hernández Díaz
About Brenda Hernández Díaz
Brenda Hernández Díaz is an Account Manager at Platzi, where she has worked since 2022. She has previous experience in customer service roles at Hola Cash and Sofía, and has a degree in Business Administration from UAM Universidad Autónoma Metropolitana.
Work at Platzi
Brenda Hernández Díaz has been employed at Platzi as an Account Manager since 2022. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her experience in customer service and account management contributes to her effectiveness in this position.
Previous Experience in Customer Success
Before joining Platzi, Brenda worked at Hola Cash as a Customer Success Specialist from 2021 to 2022. During her 11 months in this role, she focused on enhancing customer experiences and resolving issues to improve client retention. She also served as a Customer Service Specialist at Sofía for a brief period in 2022.
Background in Customer Service
Brenda's career in customer service began at Hola Cash, where she worked as a Customer Service Agent from 2020 to 2021 for 7 months. Additionally, she gained valuable experience as an Assistant Store Manager Operations at Starbucks from 2016 to 2018, where she managed operations and supported customer service initiatives.
Education and Expertise
Brenda studied at UAM Universidad Autónoma Metropolitana, where she earned a Licenciatura in Administración y gestión de empresas, general. Her education spanned from 2016 to 2020, providing her with foundational knowledge in business management and administration.