Carolina C.
About Carolina C.
Carolina C. is an Operations Specialist at Platzi, where she has worked since 2021. She has a diverse background in customer service, digital marketing, and operations analysis, along with experience in human resources and translations.
Work at Platzi
Carolina C. has been employed at Platzi as an Operations Specialist since 2021. In this role, she focuses on optimizing operational processes and enhancing customer satisfaction. Her responsibilities include addressing client needs and ensuring that the operational framework supports the company's objectives.
Previous Experience
Before joining Platzi, Carolina worked at Ciserus® as a Marketing and Commercial Assistant / Operations Analyst from 2017 to 2018. She also served as a Conference Organizer for Legal Hackers Monterrey from 2017 to 2021, where she managed events and facilitated discussions on legal technology. Additionally, she held the position of Head of Innovation at Gloria-Ponce de León & Hernández from 2017 to 2021, focusing on innovative strategies within the organization.
Education and Expertise
Carolina studied Computer Systems Engineering at Universidad Tecmilenio from 2019 to 2021. This educational background provides her with a strong technical foundation. She possesses expertise in Lean Process Improvement, which emphasizes enhancing efficiency and reducing waste in operational processes. Her skills also extend to Digital Marketing, where she promotes products and brands through various digital channels.
Skills in Customer Service and Human Resources
Carolina has a solid foundation in Customer Service, concentrating on ensuring customer satisfaction and addressing client needs. She also has experience in Human Resources, indicating her involvement in managing employee relations and contributing to organizational culture. Her background in Sales further complements her customer-focused approach.
Translation Experience
Carolina has experience in Translations, suggesting her proficiency in multiple languages. This skill facilitates communication across language barriers, enhancing her ability to engage with diverse clients and stakeholders.