Willmar A. Z.
About Willmar A. Z.
Willmar A. Z. is a Student Success Coordinator at Platzi, where he has worked since 2023. He has a background in customer support and research, with previous roles at Platzi, Universidad de Antioquía, and Onelink BPO.
Current Role as Student Success Coordinator
Willmar A. Z. currently serves as a Student Success Coordinator at Platzi, a position he has held since 2023. In this role, he focuses on enhancing the student experience and ensuring that learners achieve their educational goals. His responsibilities include providing support to students, analyzing feedback, and implementing strategies to improve overall satisfaction.
Previous Experience at Platzi
Prior to his current role, Willmar A. Z. worked at Platzi as a Student Success Manager from 2021 to 2023. During his tenure, he contributed to the development of programs aimed at improving student engagement and success rates. His work involved direct interaction with students to address their needs and enhance their learning experience.
Educational Background
Willmar A. Z. studied at Universidad de Antioquía, where he earned a degree in Psicología from 2014 to 2019. He also pursued studies in General Business Administration and Management at Platzi, starting in 2021. This combination of psychology and business education supports his role in student success and customer experience.
Professional Experience in Customer Service
Willmar A. Z. has extensive experience in customer service across various industries, including e-commerce, ridesharing, marketplaces, and EdTech. He worked as a Bilingual Customer Service Representative at Onelink BPO for 7 months in 2020, and later as an Operations Supervisor from 2020 to 2021. His roles involved enhancing customer experiences and providing support to both Spanish and English-speaking clients.
Research Experience
In 2019, Willmar A. Z. worked as a Research Assistant at Universidad de Antioquía for 5 months. This role involved supporting research projects, which contributed to his analytical skills and understanding of data-driven decision-making. His experience in research complements his focus on improving customer feedback processes in his current and previous roles.