Bobby Johnson
About Bobby Johnson
Bobby Johnson VP, Customer Experience
Bobby Johnson holds the position of Vice President of Customer Experience. With extensive experience in the sports technology sector, Bobby has spent the last decade focusing on optimizing customer interaction and satisfaction within this industry. His comprehensive approach includes leveraging his background as an athlete and coach to better understand and meet customer needs.
Background in Sports Technology
Bobby Johnson has dedicated the past ten years to the sports technology sector, occupying various roles in customer service and experience management. His work in this specialized field has allowed him to develop a deep understanding of both customer needs and operational challenges, particularly within youth sports. This experience positions him as a knowledgeable leader who can innovate and drive effective customer-centric strategies.
Experience as an Athlete and Coach
Before transitioning into a career in sports tech, Bobby Johnson spent significant time as both an athlete and a coach. This dual-role experience provides him with valuable insights into the athletic community, which he effectively applies to his current responsibilities. His intimate understanding of the sports environment enhances his ability to create solutions that are both practical and impactful for customers.
Youth Sports Parent Perspective
As a parent involved in youth sports, Bobby Johnson brings a personal dimension to his professional expertise. His firsthand experience navigating the youth sports landscape adds valuable perspectives that inform his approach to customer experience. This unique vantage point enables him to empathize with and address the specific needs of families involved in youth sports.
Philosophy on Customer Experience
Bobby Johnson advocates for creating intuitive, low-effort customer experiences. He believes these elements are essential for ensuring customer success and promoting safer athletic environments. His philosophy centers around simplifying interactions and operations to enhance satisfaction and safety for all stakeholders in the sports tech ecosystem.