Saint Michael Thompson
About Saint Michael Thompson
Saint Michael Thompson is a Customer Success Associate currently working at PlayVS. He has extensive experience in the higher education sector and has held various roles in financial aid and customer success across multiple organizations.
Work at PlayVS
Saint Michael Thompson currently serves as a Customer Success Associate at PlayVS, a position he has held since 2022. In this role, he utilizes his extensive background in customer success and higher education to enhance client relationships and improve service delivery. His responsibilities include addressing client inquiries, providing support, and ensuring customer satisfaction with PlayVS's offerings.
Previous Experience in Higher Education
Prior to his current role, Saint Michael Thompson accumulated significant experience in the higher education sector. He worked as the Director of Financial Aid & VA School Certifying Official at Pacific Rim Christian University for 11 months in 2016-2017. Additionally, he served as a Financial Aid Counselor at the University of St. Augustine for Health Sciences from 2017 to 2020, and as a Financial Aid Advisor at Heald College from 2013 to 2015. This background provides him with a unique perspective in his current customer success role.
Experience in Banking and Customer Success
Saint Michael Thompson has also worked in the banking industry, notably as a Consumer Banking Representative at Bank of Hawaii in 2012. He later held the position of Senior Customer Success Specialist II at REX from 2020 to 2022. These roles contributed to his expertise in customer service and client relationship management, which are essential in his current position.
Education and Expertise
Saint Michael Thompson earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from the University of Central Florida, where he studied from 2007 to 2011. His education, combined with his demonstrated history in customer success and public speaking skills, enhances his ability to engage effectively with clients and present data-driven insights.
Skills in Data Analysis and Presentation
Saint Michael Thompson possesses strong skills in Microsoft Excel and Microsoft PowerPoint. These skills enable him to conduct thorough data analysis and create effective presentations, which are vital for communicating with clients and stakeholders in his role at PlayVS. His proficiency in these tools supports his efforts to deliver high-quality customer service.