Wyatt Cole
About Wyatt Cole
Wyatt Cole serves as the Director of Support Operations at PlayVS, a position he has held since 2023. He has extensive experience in customer service and operations, having previously worked at Blizzard Entertainment and Dell Technologies.
Work at PlayVS
Wyatt Cole serves as the Director of Support Operations at PlayVS, a position he has held since 2023. His role is based in the Austin, Texas Metropolitan Area and is conducted remotely. Prior to this, he worked in various capacities at PlayVS, including Director of Customer Experience & League Operations from 2021 to 2023 and Head of Customer Experience for a brief period in 2021. His experience at PlayVS emphasizes his focus on enhancing customer support and operational efficiency within the organization.
Experience at Blizzard Entertainment
Wyatt Cole has extensive experience at Blizzard Entertainment, where he held multiple managerial roles. He served as Group Manager for Customer Service in North America from 2013 to 2018, overseeing customer service operations. He then transitioned to Group Manager for Customer Service and Esports Operations Support for The Americas from 2018 to 2021. His tenure at Blizzard included a brief role as Group Manager at the Irvine site in 2013, contributing to customer service initiatives across North America.
Previous Roles at Dell Technologies
Wyatt Cole's career includes significant positions at Dell Technologies. He worked as a Senior Program Analyst in the Client Expert Center from 2006 to 2007 and later as a Program Manager for Americas Implementation from 2007 to 2009. Additionally, he served as a Technical Account Manager in Gold Technical Support from 2005 to 2006. His roles at Dell focused on program management and technical support, contributing to his expertise in customer service operations.
Early Career in Technical Support
Wyatt Cole began his career in technical support at Jasper County School District, where he worked as Onsite Technical Support from 1996 to 1999. This early experience laid the foundation for his later roles in customer service and technical support, allowing him to develop essential skills in problem-solving and client relations.