Romina B.
About Romina B.
Romina B. is a Customer Success Manager at Plexon Inc., where she has worked since 2020. She focuses on improving customer service performance and oversees the sales cycle to ensure customer satisfaction.
Work at Plexon
Romina B. has been serving as a Customer Success Manager at Plexon Inc. since 2020. In this role, she monitors daily operations to identify areas for improvement in customer service performance. She oversees various aspects of the sales cycle to ensure customer satisfaction, coordinating with the receiving department and accounts payable to process order returns and credit requests. Prior to her current position, she worked as a Customer Service Representative at Plexon from 2018 to 2020, gaining valuable experience in customer interactions and service delivery.
Education and Expertise
Romina B. studied at UCNJ Union College of Union County, NJ, where she earned an Associate of Arts (AA) degree in Business. She is currently pursuing further education at Rutgers Business School, focusing on Accounting from 2023 to 2026. Romina believes that her expertise in customer service, combined with her accounting knowledge, will significantly contribute to the mission of her organization.
Background
Romina B. has a background in customer service, having worked at Plexon Inc. in various capacities since 2018. Her experience as a Customer Service Representative laid the foundation for her current role as Customer Success Manager. She has developed a comprehensive understanding of customer needs and operational efficiency, which she applies in her daily responsibilities.
Achievements
In her role at Plexon Inc., Romina B. reviews reports on a weekly basis to ensure effective customer service performance. Her focus on monitoring operations and identifying areas for improvement reflects her commitment to enhancing customer satisfaction and service quality within the organization.