Chi Yen Ooi
About Chi Yen Ooi
Chi Yen Ooi is a Quality Engineer at Plexus Corp., where he has worked since 2017. He holds a Bachelor's degree in Mechanical Engineering from Northumbria University and specializes in quality assurance processes and customer interface.
Work at Plexus
Chi Yen Ooi has been employed at Plexus Corp. as a Quality Engineer since 2017. In this role, Ooi focuses on enhancing product reliability and customer satisfaction through various quality initiatives. Ooi leads efforts to achieve 'Zero Defect' manufacturing processes, which involves overseeing quality control measures and implementing best practices within the manufacturing environment.
Education and Expertise
Chi Yen Ooi earned a Bachelor's degree in Mechanical Engineering from Northumbria University. This educational background provides a solid foundation for Ooi's work in quality engineering. Additionally, Ooi possesses expertise in managing After Market Services (AMS) and Customer Return Goods (CRG) processes, which includes conducting Field Failure analysis to identify and resolve product issues.
Background
Chi Yen Ooi has developed a strong background in quality engineering, particularly in the manufacturing sector. Ooi is recognized as a subject matter expert on Electrostatic Discharge (ESD) controls, specifically ANSI ESD S20:20, contributing to the establishment of effective ESD management practices within the manufacturing plant.
Customer Interface and Quality Management
In the role of Quality Engineer, Chi Yen Ooi serves as the key representative for customer interface. Ooi ensures effective communication with customers and addresses quality issues that arise. This role is crucial for maintaining customer satisfaction and fostering strong relationships between Plexus Corp. and its clients.