Dagmar Blank
About Dagmar Blank
Dagmar Blank serves as the Customer Experience Leader for EMEA at Plexus Corp., where she has worked since 2015. She manages a team across multiple countries and is responsible for enhancing customer experience through training, quality standards, and corporate agreements.
Work at Plexus
Dagmar Blank has been with Plexus Corp. since 2015, serving as the Customer Experience Leader for the EMEA region. In this role, she conducts interviews and selects new customer experience employees, ensuring the team is well-equipped to meet customer needs. Additionally, she manages customer gifts and oversees corporate agreements related to hotels, transfers, catering, and promotional gifts. Dagmar also introduced and manages the electronic visitor registration system in the EMEA region, enhancing operational efficiency.
Education and Expertise
Dagmar Blank holds a Bachelor of Business Administration (BBA) in International Marketing and German from Cleveland State University, where she studied from 1993 to 1997. She furthered her education at ComDoc for one year in 1998-1999. Her academic background supports her expertise in customer experience management and international business practices.
Background
Before joining Plexus Corp., Dagmar Blank worked at Leica Camera AG as Vorstandsassistentin from 2012 to 2015. She also served as an International Account Manager at Glidden ICI Dulux Paints for one year in 1997-1998. These roles contributed to her extensive experience in customer relations and account management.
Achievements in Customer Experience
In her current role, Dagmar Blank develops training materials and conducts regular on-site training sessions for customer experience assistants and staff. She sets quality standards for catering, hotel, and transfer services across the EMEA region. Dagmar analyzes monthly customer experience survey reports, providing insights to branch managers and customer experience teams. She leads a team of assistants in Scotland, Romania, and Germany, collaborating with the global customer experience team at headquarters.