Jesus Fernando Alvarez Godoy
About Jesus Fernando Alvarez Godoy
Jesus Fernando Alvarez Godoy is a Customer Service Representative at Plexus Corp., where he focuses on enhancing customer satisfaction and managing delivery data. He holds degrees in Quality and Productivity and Industrial Engineering, having studied at Centro de Enseñanza Técnica Industrial and Universidad del Valle de Atemajac.
Work at Plexus
Currently, Jesus Fernando Alvarez Godoy serves as a Customer Service Representative in the Management Office at Plexus Corp. He has been in this role since 2018, contributing to customer service operations in Guadalajara y alrededores, México. His responsibilities include addressing customer issues and collaborating with cross-functional teams to enhance customer satisfaction. He also manages the accuracy of on-time delivery data, ensuring precise reporting in collaboration with program managers. Additionally, he prepares quarterly business review presentations, utilizing advanced graphs and charts to effectively communicate data.
Education and Expertise
Jesus Fernando Alvarez Godoy has a solid educational background in industrial engineering and quality management. He studied at Centro de Enseñanza Técnica Industrial, where he focused on calidad y productividad, achieving the title of Tecnologo en Calidad Total y Productividad from 2014 to 2017. He furthered his education at Universidad del Valle de Atemajac, earning a Grado en Ingeniería in Ingeniería industrial from 2017 to 2020. This combination of studies equips him with the skills necessary for effective customer service and operational management.
Background
Jesus Fernando Alvarez Godoy has been actively involved in customer service and operational management since 2018. His role at Plexus Corp. has allowed him to develop expertise in managing customer issues and ensuring efficient operations. He runs daily backlog reports for each program manager, which is essential for maintaining operational efficiency. His educational background in industrial engineering and quality management supports his ability to analyze and improve service delivery processes.
Achievements
In his role at Plexus Corp., Jesus Fernando Alvarez Godoy has successfully prepared quarterly business review presentations that utilize advanced graphs and charts for effective data communication. His efforts in managing the accuracy of on-time delivery data have contributed to improved reporting processes. Additionally, his collaboration with cross-functional teams has enhanced customer satisfaction, demonstrating his commitment to operational excellence.